New Members

Hello, and welcome! We are happy that you have chosen us as your medical group. It is our mission to provide you with the very best of care and service throughout your healthcare journey.

As a new member you can select or change your Primary Care Physician at any time. Contact our Member Services team by calling (800) 266-4364. Once your new PCP is selected, a new card will be available from your health plan by mail or online. If you don’t receive it within 2-3 weeks, please contact your health plan directly.

Your PCP might refer you to a specialist, such as a cardiologist, endocrinologist, or other physician who will care for your specific medical needs. However, some services will need to be pre-authorized before they can be performed.

Here’s how it works:

1. Your PCP will refer you to a specialist by submitting a prior authorization request.
2. The timeline to receive an authorization varies, but on average, they are processed within 3 to 10 business days.
3. The prior authorization is mailed directly to your address on record.
4. Your specialist physician is responsible for any follow-up requests that you will need after your initial appointment.